A Notice to our Valued EU Customers – Updated 6th January 2021
We are delighted and relieved by the news that the UK has a trade deal with the EU.
We now understand that parcels we send to EU countries will likely incur import duty at their own country’s rate. Therefore, as we now have confirmation on this – we have removed UK duty from all orders made by customers in the EU. This will automatically occur during the checkout process – when you select your delivery country at the basket stage.
For those who have purchased after 1st Jan and paid UK VAT – we have contacted you via email and have refunded the 20% automatically into the payment method used on the order. This should show in approx 48 hours.
Please be assured that if any new information comes through – we will respond accordingly.
We do have to assume that there may still be some delays in delivery for a short time – if so, we will evaluate our choice of courier for this period and contact each customer individually.
Please do not hesitate to contact us if you have any further queries – we would be delighted to help.
We will send two copies of your delivery note – please return one copy of the delivery note provided within the box back to us and hand the other one to your courier as proof of returned goods from UK origin. Failure to do so may incur import duties which will be deducted from any refund. PLEASE DO NOT USE FEDEX FOR YOUR RETURN!
foxylady December 16th, 2020
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