Delivery Information

CUSTOMER NOTICE - 21.12.20

Expect delays for deliveries into Europe - (especially Netherlands).

We are sorry to report that following issues at ports, lockdowns in various countries and customs processing - we anticipate delays on some parcels arriving on time. Whilst this is out of our hands at the moment, we do apologise for any inconvenience caused and will continue to monitor the situation. Thank you so much for your patience at this difficult time.

CHRISTMAS & NEW YEAR 2020

*All orders must be ordered by 2pm the previous day to be dispatched on the last posting date.

UK:

Monday 21st December - Freepost & Standard Delivery
Tuesday 22nd December - Express Delivery
Wednesday 23rd December - Special Delivery Guaranteed 

International Tracked and Signed service

Friday 4th December - Australia & New Zealand
Wednesday 9th December - Africa, Asia, Caribbean, Central and South America, Far and Middle East, Canada, Cyprus, Malta
Friday 11th December - Greece, Eastern Europe, Turkey, Finland, Italy, Poland, Sweden, USA
Wednesday 16th December - Austria, Denmark, Germany, Iceland, Netherlands, Norway, Portugal, Spain, Switzerland
Friday 18th December - Belgium, France, Ireland, Luxembourg

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DELIVERY INFORMATION & OPTIONS

Once you have completed the checkout process you will receive a confirmation email from theHouseofFoxy.com please hold onto these for reference purposes. NB: please check in your spam filters for this email if it hasn't arrived in your inbox.

Orders are being processed Monday - Friday. Cut-off time for Next Day Delivery services is 2:30 pm. Our offices are closed weekends and bank holidays.

  

Please note that should your order contain an item which has been purchased on a "made to order" basis, the remaining order will be held safely on our shelves until all items are ready for dispatch.

Postage in the UK:-

We offer you 3 main delivery options (items are processed Monday to Friday)

1. Standard Delivery - Royal Mail aim to deliver your parcel within four working days, with a small minority within 3 working days. This is a tracked service. The cost of UK postage is £3.50. 

2. Express Delivery. This is the Royal Mail 24 hour tracked service - aiming to deliver in 1 to 2 working days. The cost of UK express delivery is £4.50

3. Next Day Guaranteed. This is a next 'working' day service via Royal Mail or Parcelforce. The cost is £10. Available on orders placed before 2:30pm.

*If you require a next day Saturday Delivery please select this option at checkout and before 2:30pm on Friday. This service guarantees delivery of your parcel before 1pm. The cost of Saturday Guaranteed delivery is £15

**the above services require a signature on receipt. If you are not going to be in to sign for delivery you can nominate a Safe Place. This needs to be done at the time you place your order in our comments section.


Postage within the EU:-

For smaller packages we use Royal Mail's International Tracked and Signed or International Signed service. For packages over 2Kg we use Parcelforce.

The cost of EU postage is £10. Allow 5-7 working days after processing.


Postage Worldwide:-

For smaller packages we use Royal Mail's International Tracked and Signed or International Signed service. For packages over 2Kg we use Parcelforce.

The cost of worldwide delivery is £15. We cannot determine time of delivery - but it is usually between 5 - 8 working days

 

Please note we cannot ship to post offices or parcel lockers. Parcel addressed to either will be returned to sender.

 

 


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