Delivery Information

NOTICE - 30th March 2020
As is the case with all businesses, we have been monitoring the government response and information in relation to the COVID19 virus on a daily basis. The health & safety of our employees and customers are extremely important to us. With this in mind, we will continue to adopt whatever measures we believe are required to keep all parties safe; with all decisions in accordance with the advice we are given.

In line with government guidelines, our online business remains open and we continue to take orders. 

Orders that are received by 3pm cannot currently be guaranteed to leave us on that same day.

We thank you for your patience and understanding during this time.

*Expect delays to all deliveries worldwide
*UK - No next day delivery - expect some delays
* Delivery services to New Zealand suspended
 

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Once you have completed the checkout process you will receive a confirmation email from theHouseofFoxy.com please hold onto these for reference purposes. NB: please check in your spam filters for this email if it hasn't arrived in your inbox.

Orders are being processed Monday - Friday. Cut-off time for Next Day Delivery services is 2:30 pm. Our offices are closed weekends and bank holidays.

  

Please note that should your order contain an item which has been purchased on a "made to order" basis, the remaining order will be held safely on our shelves until all items are ready for dispatch.

Postage in the UK:-

We offer you 3 main delivery options (items are processed Monday to Friday)

1. Standard Delivery - Royal Mail aim to deliver your parcel within four working days, with a small minority within 3 working days. This is a tracked service. The cost of UK postage is £3.50. 

2. Express Delivery. This is the Royal Mail 24 hour tracked service - aiming to deliver in 1 to 2 working days. The cost of UK express delivery is £4.50

3. Next Day Guaranteed. This is a next 'working' day service via Royal Mail or Parcelforce. The cost is £10. Available on orders placed before 2:30pm.

*If you require a next day Saturday Delivery please select this option at checkout and before 2:30pm on Friday. This service guarantees delivery of your parcel before 1pm. The cost of Saturday Guaranteed delivery is £15

**the above services require a signature on receipt. If you are not going to be in to sign for delivery you can nominate a Safe Place. This needs to be done at the time you place your order in our comments section.


Postage within the EU:-

For smaller packages we use Royal Mail's International Tracked and Signed or International Signed service. For packages over 2Kg we use Parcelforce.

The cost of EU postage is £10. Allow 5-7 working days after processing.


Postage Worldwide:-

For smaller packages we use Royal Mail's International Tracked and Signed or International Signed service. For packages over 2Kg we use Parcelforce.

The cost of worldwide delivery is £15. We cannot determine time of delivery - but it is usually between 5 - 8 working days

 

Please note we cannot ship to post offices or parcel lockers. Parcel addressed to either will be returned to sender.

 

 


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