Frequently Asked Questions
We've compiled the list of our frequently asked questions to help you with your shopping experience with us.
- Will I get charged import duty now the UK has left the EU?
Now that the UK have left the EU your order may attract VAT, custom duties and a clearance/handling fee. This is determined by the customs authorities in your destination country. Please note that you will not be charged UK VAT - this will be removed automatically from your order at checkout when you select your country from the drop down list.
- What times are you open - so I can telephone?
We’re open Monday- Friday, 9am-5pm GMT! If you have any queries please call us between those hours on 01422 376461 or email: firstname.lastname@example.org.
- Do you have any shops/stores I can visit?
We do not have any ‘House of Foxy’ stores you can visit, however we do have stockists all around the world. Please see the link below for a full list of our stockists! https://www.thehouseoffoxy.com/articles/a40
- Do you offer exchanges?
Yes, we offer size exchanges! If you wish to exchange a garment for a different size (of the same product only), please add a note of this on your delivery note. If the product is out of stock in the size you have opted for, then a refund will be processed instead and we will contact you to let you know. Please note we cannot offer exchanges for a different products. If you have any queries regarding exchanges please email us at email@example.com or call during our office hours on 01422 376461.
- How long will it take for my refund to show in my account?
Your refund will be processed within 10 working days upon receipt of the returned goods to our premises. Please be aware that once your refund has been processed it can take 3-5 days to appear in your account. This is beyond our control and is dependent on your payment provider.
- Do you sell men's clothing?
Here at The House of Foxy we only sell womens wear, but for heritage menswear inspired by the good old days please see our brother site Cousin Jack Menswear! Shop through the link below!
- Do you sell gift vouchers?
If so, are they sent via post or email? Yes we sell gift vouchers, just type in ‘gift voucher’ in our search bar to see all available options. We offer free delivery on all gift vouchers- however if you need it in a hurry we can also send them via email. To request this please leave a note in the comment section at checkout and email us at firstname.lastname@example.org.
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